Shipping Policy

Shipping Policy

Last updated: August 27, 2026

Everything below applies to orders placed through lilithnoir.shop. When a product page or a running promotion states different terms, those terms win.

Order processing

Orders placed before 15:00 store time are usually packed the same business day; everything else ships within 1–3 business days. Launch weeks and public holidays can add a day — the confirmation email always states the current estimate for your order.

Delivery times

  • Domestic — 3–7 business days after the carrier scans the package.
  • International — 7–21 business days, depending on destination and customs.

Delivery windows start at the carrier's first scan, not at the moment of purchase.

Tracking

Every shipment carries a tracking number, sent to the email used at checkout. If the status has not moved for five business days, write to us with the order number and we open a carrier investigation from our side.

Cutoffs and busy weeks

Weekend orders ship the next business day. Around product launches and the December holidays, processing can take one extra day; the announcement bar says so before you order, not after.

Duties and customs

International orders may be charged import duties by the destination country. Those amounts are set by your customs office, not by us, and are the responsibility of the recipient.

Address accuracy

Check the address before confirming checkout. Once a package is with the carrier we cannot reroute it, and reshipping after an address error is charged at cost.

Split shipments

Items in one order can arrive in more than one package — for example, when a pre-order and an in-stock item are bought together, or when one product ships from a different facility. Splitting never adds shipping cost; each package gets its own tracking number.

Pre-orders and backorders

Products marked as pre-order or backorder show their estimated ship date on the product page and again at checkout. You can cancel a pre-order any time before it ships, for a full refund.

Lost or damaged packages

Contact us within 14 days of the last tracking update — or of delivery, for damage — with your order number and photos where relevant. Confirmed losses and carrier damage are replaced at our expense.